うまくいかなかったとき。
Personalized AI generation has a processing cost. We review actual defects while keeping the limits clear. Your statutory rights remain intact.
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A delivered result
For an order delivered as described, we do not offer discretionary change-of-mind refunds. New photos, a different style or another take require a new order. We do not guarantee perfect likeness or identical choreography.
A clear quality issue
Email your order number, a description and the affected timestamp. Missing performers, a broken file or a material mismatch with the purchased specification will be reviewed. We first recover or repair the result. If that is not possible, we arrange an appropriate remedy; regeneration is not automatic or unlimited.
Technical failure
We first try to recover the existing result or repair the file. We do not repeatedly submit billable generation calls automatically. An uncertain provider response requires investigation before another attempt. A replacement credit is only an alternative if you agree.
Non-delivery and duplicate charges
If we cannot deliver the purchased service, or a duplicate charge is confirmed, contact us for an appropriate remedy, including a refund where due. This policy does not exclude mandatory consumer rights.
How to contact us
Send the order number, receipt and issue details to support@duotap.cc. Do not send card numbers or passwords. Keep your original files until the issue is resolved.
Payment currency
Stripe shows the final payment currency and amount at checkout. Approved refunds go through the original payment method. For Adaptive Pricing payments Stripe refunds the original local amount at the original exchange rate. Separate bank fees may be subject to your bank's policy.